We are committed to protecting your personal information and your right to privacy — especially the sensitive nature of mental health data.
We collect information you provide directly to us, including your name, email address, job title, organization name, and phone number when you book a consultation, subscribe to our services, or contact us.
With your explicit consent, we may collect session notes and progress information related to psychological coaching or therapy services. This data is treated with the highest level of confidentiality.
We automatically collect certain technical information when you use our platform, including IP address, browser type, device identifiers, pages visited, and time spent on the platform.
We use your information to provide, personalize, and improve our psychological coaching and training services, schedule appointments, and communicate with you about your sessions.
For organizational clients, we provide aggregate, anonymized reports only. Individual session content is never shared with employers or organizational contacts without explicit written consent.
Anonymized usage data helps us improve our platform, develop new features, and enhance the quality of our services.
All psychological services are conducted under strict professional confidentiality standards. Information shared during therapy or coaching sessions is protected and will not be disclosed without your express written consent, except as required by law.
Confidentiality may be breached only in limited circumstances required by law: imminent risk of harm to yourself or others, court-ordered disclosure, or mandatory reporting obligations under applicable regulations.
All mental health-related data is encrypted at rest and in transit using AES-256 encryption and TLS 1.3 protocols.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
We may share data with carefully vetted service providers (e.g., secure cloud hosting, payment processors) who are contractually obligated to handle your data in accordance with this policy.
Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.
You have the right to access the personal data we hold about you and to receive a copy in a structured, machine-readable format upon request.
You may request correction of inaccurate data or deletion of your personal information, subject to our legal obligations to retain certain records.
You may withdraw consent for data processing at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.
We retain personal data for as long as necessary to deliver our services and comply with legal obligations. Therapy and coaching records are typically retained for 7 years following the end of service, in line with professional standards.
Upon verified request, we will delete or anonymize your data within 30 days, except where retention is required by law or legitimate professional obligations.
Contact our Data Protection Officer at any time.